Frequently Asked Questions (FAQs)
General Questions:Please click on the questions.
BWI Airport Transportation is a premier transportation service provider specializing in comfortable and reliable airport transportation. We offer a range of services to and from the Baltimore/Washington International Thurgood Marshall Airport (BWI) and other destinations in the region.
BWI Airport is located in Anne Arundel County, Maryland, serving the Baltimore-Washington, D.C. metropolitan area. The precise address is [Airport Address].
Booking and Reservations:
Booking a ride with us is easy. You can make a reservation through our website or by contacting our customer service team. Simply provide your travel details, and we will take care of the rest.
We recommend booking as early as possible to secure your preferred vehicle and time slot, especially during peak travel seasons.
Yes, you can easily make a reservation on our website. Fill out the booking form with your details, and we will confirm your reservation.
When booking, please provide your name, contact information, pick-up location, drop-off location, flight details (if applicable), and any special requests or preferences you may have.
Airport Transfers
Yes, we provide transportation services for both individuals and large groups. Please let us know the number of passengers in your group when making a reservation so that we can arrange the appropriate vehicle.
Yes, we offer meet-and-greet services at the airport. Our professional drivers will meet you in the arrivals area and assist with your luggage.
We monitor flight arrivals in real-time,before one hour of your Pick Up Time so if your flight is delayed before departure please give us a call Asap.So we can update your driver and to avoid any extra waiting time charges.
Fleet and Vehicle Information:
No, but we offer wheelchair-accessible vehicles upon request. Please inform us of your specific needs when booking, and we will make the necessary arrangements.
Our fleet includes sedans, SUVs, limousines, and vans. You can choose the vehicle that best suits your needs and preferences.
Yes, we offer child car seats upon request. Please specify the age and weight of the child when booking, and we will ensure the appropriate car seat is available for your journey.
Pricing and Payments:
Our rates vary depending on factors such as the distance, vehicle type, and any additional services requested. You can request a quote on our website or contact our team for specific pricing details.
Additional fees or surcharges may apply for services like waiting time, excessive luggage, or tolls. These will be clearly communicated during the booking process.
Yes, we have a cancellation policy. The cancellation fee may vary depending on the timing of the cancellation. Please refer to our Terms and Conditions for detailed information on our cancellation policy.
Contact and Support:
You can reach our customer service team by phone at 443-798-2088 or 410-803-6914 or by email at info@bwiairporttransportation.com. Our team is available to assist you with any questions or concerns.
Corporate Travels:
Yes, we provide corporate transportation services. We offer customized solutions for businesses, including airport transfers and transportation for corporate events. Contact our corporate services team for more information.
Safety and Licensing:
Yes, all of our drivers are professionally trained and licensed. Your safety and comfort are our top priorities, and our drivers adhere to the highest standards of professionalism.
Special Requests:
While we cannot guarantee a specific driver, you can certainly request a driver if you have a preferred one. We will do our best to accommodate your request based on driver availability.
Luggage Policy:
Our luggage policy allows for a certain number of bags per passenger, depending on the vehicle type. We also accommodate oversized items and sports equipment. Please inquire about specific baggage allowances when booking.
Accepted Payment Types:
We accept various forms of payment, including major credit cards, Debit Card, and online payments. You can choose your preferred method of payment when making a reservation.
Modification:
Yes, you can modify or cancel your reservation, subject to our cancellation policy. To make changes to your reservation, please contact our customer service team as soon as possible.
For airport pickups, our drivers monitor your flight's arrival time. They will be at the airport shortly after your flight lands, ensuring a prompt and hassle-free pickup.
Yes, you can request additional stops during your ride for a small fee. Please inform your driver about any extra stops you'd like to make, and they will accommodate your requests.
Pet Policy:
We welcome pets in our vehicles, but please let us know in advance if you will be traveling with a pet. We will provide a pet-friendly vehicle for your comfort.
While we cannot guarantee a specific vehicle, you can request a vehicle type (e.g., sedan, SUV, limousine) when making your reservation. We will do our best to accommodate your preference.
Business Hours:
Yes, we provide transportation services 24 hours a day, 7 days a week, including holidays. You can rely on us for convenient transportation at any time.
Feedback
We value your feedback. You can provide feedback or report any concerns by contacting our customer service team or using our online feedback form on our website.
Yes, we offer complimentary Wi-Fi in our vehicles, allowing you to stay connected during your journey.Ask our customer service specialist to make sure about wifi accesibility in your choosen vehicle.